Claims

Make a Claim

Account Type

Sort Code

Account Number

Last Name

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Select a Policy

Policy Number	Last Name	Product Name
Policy Number	Last Name	Product Name

Let's get started!

Note that your claim cannot be submitted until all steps below are completed.
Before hitting SUBMIT CLAIM, please click on each EDIT button below to provide the information requested.


1. Insured People: Required Who will receive the claim?
2. Trip Details: Required Logistics, dates, destination, etc.
3. Loss Type Details: Required Information about your loss
4. Required Documents: Required Upload required documents

In order to provide our products and services and to run our business, we (AIG) will collect, use and disclose your Personal Information. We do this for various purposes including to make automated and non-automated decisions (including profiling) about whether to provide insurance, assistance or other services, to respond to your requests and to process claims. We may also use your Personal Information to detect, prevent and investigate crime (including fraud and money laundering). We may share your Personal Information with our affiliates, service providers and other third parties for these purposes. Your Personal Information may be transferred outside the country in which you are located including to countries outside the European Economic Area. As a data subject you have certain rights in relation to your Personal Information. More details about AIG’s use of Personal Information and your rights as a data subject can be found at https://www.aig.com/globalprivacy or you may request a copy using the following contact details: Data Protection Officer, American International Group UK Limited, The AIG Building, 58 Fenchurch Street, London EC3M 4AB or by email at dataprotectionofficer.uk@aig.com

Making a claim

Your claim cannot be saved unless it is complete, so please collect the items

below before we begin. Making your claim should take a few minutes.

Insured People:

Who does the claim involve?

Trip Details:

Dates and destinations

Car rental details:

Dates and destinations

Loss Type Details:

Information about your loss

Required Documents:

Information about your loss

Insured People

Please provide us with the details about your insureds.

Title

First Name

Last/Surname

Street Address

City

County

Country

State

Province

State

Zip/Postal Code

Phone Number (Including Country Code)

Please enter only number and no symbols.

Email Address

Please select one:

NRIC

Passport No

NRIC/Passport No

Are you a citizen of the United States?

Yes

Please provide your Social Security Number.

AIG Malaysia Insurance Berhad is a subsidiary of American International Group, Inc. (AIG), a U.S. company, and as such, is required to report injury claims of U.S. citizens who may be eligible to receive “Medicare” (pursuant to the Medicare, Medicaid & SCHIP Extension Act of 2007).This information is requested solely to enable us to comply with this reporting requirement.

Date of Birth

Please add the names of additional insured.


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Payment Details

Please provide your bank details for payment of the claim

Account Holder Name

Sort Code

Bank Account Number

Bank Name

IMPORTANT: Please ensure your payment details are accurate.
If your claim is successful then, as soon as we make payment to you as per the bank details you provide above, we have fulfilled our obligations to you. If you provide us with incorrect bank details, we will not be responsible for making further payments under this claim or covering any other losses resulting from providing the incorrect details

Trip details

Give us the details regarding your trip.

When were you scheduled to depart?

When were you scheduled to return?

When did you book your travel?

What was the destination country for your trip?

Tell us what happened

Let us know what went wrong so we can help you file a claim.

For multiple categories you must file separate claims.

Cancellation

Interruption or Delay

Baggage

Medical Expenses

Other

When did the incident occur?

Reminder to cancel travel plans

All travel arrangements must be cancelled with your travel agent or supplier. Filing a cancellation claim with us does not cancel the arrangements with your travel agent or supplier.

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Duplicate Claim Warning

Duplicate Claim Message

Please access your existing claim via our status page. To provide additional supporting documentation, email us at claimsdoc@aig.com. Thank you.

Duplicate claims can cause confusion and impact the speed of reviewing your loss. Please access the existing claim via our status page if you wish to check on the status of your claim. To submit additional documents, email us at claimsdoc@aig.com. You can file a new claim if you have a new event that is unrelated to the current claim.

Would you like to file a new claim?

Explain the illness

Whose plans were interrupted or delayed?

Who became ill?

What is your relationship to the ill party?

What was the date of the illness as diagnosed by a physician?

Please describe the illness and circumstances that led to the interruption or delay.(1000 characters max)

Explain the injury

Whose plans were interrupted or delayed?

Who became injured?

What is your relationship to the injured party?

What was the date of the injury as diagnosed by a physician?

Please describe the injury and circumstances that led to the interruption or delay.(1000 characters max)

Details of death

Whose plans were interrupted or delayed?

What is the name of the deceased person?

What is your relationship to the deceased person?

Provide the cause of death.(1000 characters max)

What is the deceased person's date of death?

Was the death the result of an accident?

Yes

When did the accident take place?

Please describe the circumstances of the accident.(1000 characters max)

Details of pregnancy complication

Whose plans were interrupted or delayed?

Who is pregnant?

What is your relationship to the pregnant person?

When were you first aware of the complications?

Please describe the circumstances causing the interruption or delay.(1000 characters max)

Details of work

Whose plans were interrupted or delayed?

Whose work situation created the need to interrupt or delay the trip?

What is your relationship to the working person?

What work related reason caused the trip interruption or delay?

When did you first know of the need to interrupt or delay?

Please describe the circumstances causing the interruption or delay.(1000 characters max)

Details of military

Whose plans were interrupted or delayed?

Whose military orders created the need to interrupt or delay the trip?

What is your relationship to this person?

What military order caused the interruption or delay?

When did you first know of the military order?

Describe the destination

Whose plans were interrupted or delayed?

What location was made uninhabitable?

Home

Destination

Street Address

City

Zip/Postal Code

Country

State

Province

State

Resort/Hotel Name

Private Address

When did the home or destination become uninhabitable?

Please describe the circumstances causing the interruption or delay.(1000 characters max)

Details of court

Whose plans were interrupted or delayed?

Whose court appearance created the need to interrupt or delay the trip?

What is your relationship to this person?

What court related reason caused the interruption or delay?

When were you first notified of the court appearance?

Please describe the circumstances causing the interruption or delay.(1000 characters max)

Details of airline/cruise line problems (not weather related)

Whose plans were interrupted or delayed?

What mode of transportation was interrupted or delayed?

What was the reason provided by the carrier for the interruption or delay?

What Airline, Cruise Line or Railway did you book your travel through?

When was your transportation originally scheduled?

When was your transportation cancelled?

Please describe the circumstances causing the interruption or delay.(1000 characters max)

Other

Whose plans were interrupted or delayed?

When did the event causing the interruption or delay occur?

Please describe the event and circumstances that caused the interruption or delay.(1000 characters max)

Other

Who is claiming?

When did the event causing the claim occur?

Please describe the events and circumstances that caused the claim. (1000 characters max)

3. Details of weather

Whose plans were interrupted or delayed?

What weather related circumstances caused the interruption or delay?(1000 characters max)

Tell us about your expenses.

What type of expenses are you claiming?

Non-refundable unused but prepaid costs

Transportation expenses to return to or join the trip

Additional unexpected expenses (i.e meals or lodging)

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.


Claimant's Name	Expense Type	Claimed Amount
		Total Claimed Amount

Do you have any medical expenses related to your interruption or delay?

Yes


Claimant's Name	Type of Expense	Person Receiving the Service	Start Date of Service	End Date of Service	Was this expense paid? Yes No	Claim Expenses Amount
						Total Claim Amount

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Gross Total Claimed Amount

Total Claimed Expenses

Do you have any other insurance coverage for this loss?

Yes

Who is the insurance provider?

What is their contact number?

What is your policy number?

What is your claim number?

Tell us about your possessions

Was your baggage delayed?

Yes

When did you arrive at your destination?

What time did you arrive at your destination?

Please enter time in the form of HH:MM AM/PM.

When did you receive your baggage?

What time did you receive your baggage?

Please enter time in the form of HH:MM AM/PM.

Who is responsible for the delay?

Were your personal possessions or bags lost, stolen or damaged?

Yes

When did the incident occur?

Was someone else in possession of the items at the time?

Yes

Who was in possession of the items?

What is the name of the carrier?

Did you report the loss to the authorities?

Yes

When was the report made?

Please describe the incident.(1000 characters max)

Please select Yes for at least one of the above questions.

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Tell Us About Your Expenses

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.

What out of pocket expenses are you claiming due to the baggage delay?


Claimant's Name	Expense Type	Claimed Expenses
		Total Delay-Related Expenses

What out of pocket expenses are you claiming for your lost, stolen or damaged items?


Claimant's Name	Type of Item	Item Description	How Long Owned	Value of Item
				Total Value of Items

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Gross Total Claimed Amount

Total Claimed Expenses

Do you have any other insurance coverage for this loss?

Yes

Insurance Provider Name

Contact Number

Policy Number

Claim Number

Tell us about your medical treatment

Who received medical treatment while on the trip?

What was the reason for medical treatment?

Injury

Illness

Was AIG Medical Assistance contacted during your trip?

Yes

Case Number

When were symptoms first present?

When did you seek treatment on your trip?

Please describe the cause of illness or injury.(1000 characters max)

Was overnight hospitalization required?

Yes

What was the admittance date?

What was the discharge date?

Did the medical condition result in death?

Yes

Tell Us About Your Expenses

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.

What out of pocket medical expenses are you claiming?


Claimant's Name	Type of Expense	Person Receiving the Service	Start Date of Service	End Date of Service	Was this expense paid? Yes No	Claims Expenses Amount
						Total Claim Amount

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Total Claimed Expenses

Tell us about your other applicable insurance

* Please list any health or additional travel insurance you may have


Provider Name	Contact Phone	Policy Number	Claim Number

Tell us about the incident

Who was in possession of the rental car when the damage occurred?

When did the incident take place?

Where did the incident take place?

How did the incident occur?(1000 characters max)

Who did you report the incident to?

Police

Rental Car Agency

Both

Neither

What is the name of the police department?

What is the police report number?

What is the name of the rental car company?

What is the accident report number?

Tell us about your expenses.

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.

What is the total estimated or paid amount for the rental car damages?

Expense

Claimed Amount

Currency Type

Claimant's Name

Has this amount been paid?

Yes

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Total Claimed Amount

Total Claimed Expenses

Do you have any other insurance coverage for this loss?

Yes

Who is the insurance provider?

What is their contact number?

What is your policy number?

What is your claim number?

Explain the illness

Whose plans were cancelled?

Who became ill?

What is your relationship to the ill party?

What was the date of the illness as diagnosed by a physician?

Please describe the illness and circumstances that led to the cancellation.(1000 character max)

Explain the injury

Whose plans were cancelled?

Who became injured?

What is your relationship to the injured party?

What was the date of the injury as diagnosed by a physician?

Please describe the injury and circumstances that led to the cancellation.(1000 characters max)

Details of Death

Whose plans were cancelled?

What is the name of the deceased person?

What is your relationship to the deceased person?

Provide the cause of death.(1000 characters max)

What is the deceased date of death?

Was the death the result of an accident?

Yes

When did the accident take place?

Please describe the circumstances of the accident.(1000 characters max)

Details of pregnancy complication

Whose plans were cancelled?

Who is pregnant?

What is your relationship to the pregnant person?

When were you first aware of the complications?

Please describe the circumstances causing the cancellation.(1000 characters max)

Details of work

Whose plans were cancelled?

Whose work situation created the need to cancel the trip?

What is your relationship to the working person?

What work related reason caused the trip cancellation?

When did you first know of the need to cancel?

Please describe the circumstances causing the cancellation.(1000 characters max)

Details of weather

Whose plans were cancelled?

What weather related circumstances caused the cancellation?(1000 characters max)

Details of military

Whose plans were cancelled?

Whose military orders created the need to cancel the trip?

What is your relationship to this person?

What military order caused the cancellation?

When did you first know of the military order?

Details of court

Whose plans were cancelled?

Whose court appearance created the need to cancel the trip?

What is your relationship to this person?

What court related reason caused the cancellation?

When were you first notified of the court appearance?

Please describe the circumstances causing the cancellation.(1000 characters max)

Describe the destination

Whose plans were cancelled?

What location was made uninhabitable?

Home

Destination

Street Address

City

Country

State

Province

State

Zip/Postal Code

Resort/Hotel Name

Private Address

When did the home or destination become uninhabitable?

Please describe the circumstances causing the cancellation.(1000 characters max)

Details of airline/cruise line problems (not weather related)

Whose plans were cancelled?

What mode of transportation was cancelled?

What was the reason provided by the carrier for cancellation?

What Airline, Cruise Line or Railway did you book your travel through?

When was your transportation originally scheduled?

When was your transportation cancelled?

Please describe the circumstances causing the cancellation.(1000 characters max)

Other

Whose plans were cancelled?

When did the event causing the cancellation occur?

Please describe the events and circumstances that caused the cancellation.(1000 characters max)

Tell us about your expenses.

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.


Claimant's Name	Expense Type	Claimed Amount
		Total Claimed Amount

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Total Claimed Expenses

Do you have any other insurance coverage for this loss?

Yes

Who is the insurance provider?

What is their contact number?

What is your policy number?

What is your claim number?

Tell us about your expenses.

Please provide the details regarding your claimed expenses. Please enter all payment amounts in Malaysian Ringgit.


Claimant's Name	Expense Type	Claimed Amount
		Total Claimed Amount

Enter the amount you expect to receive from anyone other than AIG Travel. If none, please enter 0.

Expected Refunds or Credits

This would include credits or refunds from airlines, cruise lines, or travel providers. This does not include your insurance.

Total Claimed Expenses

Do you have any other insurance coverage for this loss?

Yes

Who is the insurance provider?

What is their contact number?

What is your policy number?

What is your claim number?

Required Documents

Choose the files to upload and attach to your claim.

File formats supported: .txt, .xls, .xlsx, .doc, .docx, pdf, .jpg, .jpeg, .png

Total file size for each document cannot exceed 5MB.

Proof of travel (flight itinerary, travel ticket, boarding pass)

Independent written evidence of the incident or circumstances that have resulted in the submission of your claim

Property Irregularity Report (PIR) issued by the airline

Receipts for the essential purchases you made whilst you awaited the return of your luggage

Written confirmation from the airline of the date and time of return of your luggage

Written confirmation from the airline of non-payment or any payment to you

Report from the liable party (e.g. airline or hotel), if applicable

Photos of the damaged item showing the extent of damage

Repair quotation for the damaged item

Purchase receipt of the damaged item

Proof of value and ownership for property

Police report or report from relevant party (e.g. airline or hotel)

Invoices and receipts for Your expenses

Proof of medical situation or official letter from the treating Medical or Dental Practitioner showing the diagnosis of the claimed medical condition & treatment received

Death Certificate in the event of death

Proof of car rental (car rental itinerary)

A copy of the Car Rental Agreement including details such as: contractual partners and Named Drivers, registration & type of vehicle, rental duration

Proof of comprehensive motor insurance for the rented vehicle

Policy wording of the comprehensive motor insurance purchased for the rented vehicle

Payment receipt for the repair cost or excess paid

Photos of the damaged vehicle

Police report, if applicable

Driving license

Confirmation issued by travel agent, hotel and/or airlines confirming your absence from the prepaid arrangements and the refundable amount

Receipts for the additional costs that You have had to pay to continue with your trip

Cancellation invoice or letter by travel agents/hotel/airlines confirming whether any refund is due

Receipts for the additional costs that You have had to pay to continue with your trip due to postponement

Proof of travel cost (confirmation invoice, travel tickets, hotel receipts ,unused excursion, tour or prepaid activity tickets)

Proof of medical situation or official letter from the treating Medical Practitioner to confirm diagnosis and medical necessity for trip curtailment/interruption

Proof of medical situation or official letter from the treating Medical Practitioner to confirm diagnosis and medical necessity for trip cancellation

Death Certificate

An official letter confirming: redundancy, emergency posting Overseas, the need for You to remain in Your Country of Residence

Police report regarding the event causing trip cancellation

Photos showing the extent of damage to your home

Proof of your residential address

Written confirmation from the airline detailing the cause and length of the delay you experienced

Summons for jury service

Last chance to make sure
everything is correct

Insured People

Title

First Name

Last Name

Street Address

City

County

State

Zip/Postal Code

Country

Phone Number

Email Address

NRIC or Passport No

NRIC/Passport No

Are you a citizen of the United States?

Social Security Number

Date of Birth

Account Holder Name

Sort Code

Bank Account Number

Bank Name

Bank Account


Additional Member's Name	Date of Birth

Trip Details

Departure Date

Return Date

Booking Date

Destination Country

Type of Loss


Claimant's Name	Type of Expense	Person Receiving the Service	Start Date of Service	End Date of Service	Was this expense paid?	Claims Expenses Amount


Claimant's Name	Type of Expense	Person Receiving the Service	Start Date of Service	End Date of Service	Was this expense paid?	Claims Expenses Amount

Documents

text

I declare that the information provided is correct to the best of my knowledge and belief. I understand that a false declaration may invalidate my claim and could result in prosecution.

Thank you for submitting the form.

You will receive an email shortly notifying you of your claim number.

Thank you for submitting the claim.

You will receive an email shortly notifying you of your claim number.

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